PRIVACY POLICY

Last Updated: December 1, 2025

This Privacy Policy explains how Shop For Me www.shopforme.am collects, uses, shares, and protects your personal information when you use our online shopping and order-placement services. By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide and information is automatically collected during your use of our Services.

Information Provided By You

• Account information: Name, email address, phone number, mailing address, photo of passport or identification card
• Order details: Items requested, product links, delivery instructions
• Payment information: Billing details and payment credentials (processed via secure third-party payment processors—we do not have access to your bank or card information)
• Customer support information: Messages, inquiries, and feedback

Automatically Collected Information

• Device and usage data: IP address, device identifiers, browser type, operating system
• Cookies and tracking technologies: Pages viewed, time spent, and interactions with the platform

2. How We Use Your Information

We use your information to:

• Place orders and process return requests on your behalf
• Create a shipment order with our Partner Carrier on your behalf
• Deliver the order to your address
• Provide customer service and respond to inquiries
• Send notifications about order status and delivery updates
• Improve and personalize our Services
• Detect and prevent fraud or security incidents

3. How We Share Your Information

We may share your information with:

Merchants and Service Providers

To fulfill your orders, we share required information (e.g., name, passport/ID photo, shipping details, order contents) with the necessary parties.

Payment Processors

Secure third-party payment gateways handle your payment information.

Service Vendors

Cloud hosting, analytics, customer support, and communication tools may process limited information on our behalf.

Legal Requirements

We may disclose your information:

• To comply with laws, regulations, or legal requests
• To enforce our terms and protect our rights

Business Transfers

If we merge, acquire, or sell assets, your information may be transferred as part of the transaction.

4. Your Privacy Rights

Depending on your location, you may have the right to:

• Request corrections or deletion of your information
• Withdraw consent where applicable

To exercise these rights, contact us at help@shopforme.am.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no online platform is entirely secure and we are not liable for damages caused by a data breach.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our Services
• Fulfill legal or accounting obligations
• Resolve disputes

7. Children's Privacy

Our Services are not intended for individuals under 18 years of age and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated "Last Updated" date. Continued use of the Services indicates your acceptance of the revised policy.